Is there a minimum billing amount if my volume is less than 100,001 pages per month?

Yes, for monthly volumes below 100,001 pages, a minimum billing amount of $4,500 applies. This ensures consistent access to our high-quality services and support, even at lower volumes.

How does billing work for add-on services?

Add-ons are charged in addition to the base rate of your tier, with fees clearly outlined on a per-page basis. You will receive an itemized invoice that includes all selected add-ons for full transparency.

Do you provide an overview of service usage within each billing period?

Yes, we provide detailed usage reports for each billing period.

How long does it take to process payments through bank transfers and checks?

Payments made via bank transfer are typically processed within 1-3 business days, depending on your bank. Check payments may take up to 5-7 business days to clear, so please plan accordingly to ensure timely payment.

Can I set up recurring payments through bank transfers?

Yes, you can setup recurring payments through your bank for monthly transfers, ensuring timely payments without manual intervention.

Will I receive a confirmation once my payment is processed?

Yes, you will receive an email confirmation once your payment has been processed and applied to your account. You can also track payment status in CaseDrive.

How can I verify if my check has been received and processed?

You will receive a notification through CaseDrive once your check is received and processed. If you need immediate verification, contact our billing department, and they will confirm the status for you.

What happens if my payment is delayed or I miss a due date?

If your payment is delayed or missed, you will receive a notification from CaseDrive. Late payments may incur penalties as outlined in your agreement, so we recommend timely payment to avoid additional charges.

How are HIPAA regulations maintained during the review process?

We strictly adhere to HIPAA regulations and other security protocols, ensuring that all medical records are handled with utmost confidentiality and privacy.

Do you offer ongoing support after the case review is completed?

Yes, we provide post-review support to address any follow-up questions or concerns. Our team is available to assist with any additional needs after the completion of your case.

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Pricing

Grab the medical chronology pricing package that fits your needs

Check out our pricing options

10001-50000

Pages/Month

$0.40/ Page

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Includes

• Indexing
• Hyperlinks
• Missing Record Identification
• Template Customization
• Output in PDF & Word Format

Paid Add-ons

• PDF Sorting & Indexing ($0.10/Page)
• Treatment Timeline ($100/Timeline)
• Narrative Summary ($0.08/Page)
• Deposition Summary ($1.50/Page)

50001 - 100000

Pages/Month

$0.32/ Page

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Includes

• Indexing
• Hyperlinks
• Missing Record Identification
• Template Customization
• Output in PDF & Word Format

Paid Add-ons

• PDF Sorting & Indexing ($0.09/Page)
• Treatment Timeline ($75/Timeline)
• Narrative Summary ($0.07/Page)
• Deposition Summary ($1.35/Page)

100001 - 200000

Pages/Month

$0.29/ Page

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Includes

• Indexing
• Hyperlinks
• Missing Record Identification
• Template Customization
• Output in PDF & Word Format

Paid Add-ons

• PDF Sorting & Indexing ($0.08/Page)
• Treatment Timeline ($50/Timeline)
• Narrative Summary ($0.06/Page)
• Deposition Summary ($1.20/Page)

Above - 200000

Pages/Month

$0.25/ Page

Start Free Trial

Includes

• Indexing
• Hyperlinks
• Missing Record Identification
• Template Customization
• Output in PDF & Word Format

Paid Add-ons

• PDF Sorting & Indexing ($0.07/Page)
• Treatment Timeline ($35/Timeline)
• Narrative Summary ($0.05/Page)
• Deposition Summary ($1/Page)

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Medical Record Review Pricing Examples

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Frequently Asked Questions

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