The free trial includes a medical record review and medical chronology service worth $500, allowing you to experience the depth and accuracy of our services firsthand.

Yes, you can start a free trial to experience our services before committing to a monthly plan. This is available across all tiers, giving you a chance to explore our offerings risk-free.

The free trial covers one case per client. However, if you wish to test our services on multiple cases, contact our team for possible discounts on additional cases during the trial period.

Each pricing tier includes indexing, hyperlinking, missing record identification, template customization, and outputs in both PDF and Word formats. Additional paid add-ons are available, such as PDF sorting & indexing, treatment timelines, narrative summaries, and deposition summaries.

No, there are no extra setup fees associated with the monthly plans. All standard services listed in each tier are included, and you have the option to add extra services as needed.

Yes, we can provide a sample medical chronology (PHI redacted) from a previous case upon request to demonstrate the level of detail and clarity you can expect from our services.

Yes, you can add services like treatment timelines, narrative summaries, and other add-ons as needed. Each add-on has a specific per-page fee and can be customized based on your case requirements.

Yes, discounts are already applied. As the page volume increases, the price per page decreases. For example, processing over 200,000 pages per month costs $0.25 per page, offering a more cost-effective solution for high-volume cases.

Yes, for monthly volumes below 100,001 pages, a minimum billing amount of $4,500 applies. This ensures consistent access to our high-quality services and support, even at lower volumes.

Add-ons are charged in addition to the base rate of your tier, with fees clearly outlined on a per-page basis. You will receive an itemized invoice that includes all selected add-ons for full transparency.

No penalties are involved, as our system automatically places you in the correct tier based on your monthly volume. If your usage decreases, the system will adjust to reflect the new tier without incurring penalties. But the minimum billing of $4500 will apply if it goes below 10001 pages.

Yes, we offer discounts for clients who choose to commit to an annual plan. Reach out to our sales team to discuss annual pricing options and the associated savings.

Absolutely. Invoices are generated at the start of each billing cycle and can be accessed in CaseDrive. This allows you to review charges before initiating a bank transfer or sending a check.

We currently accept payments via bank transfer and checks for our monthly plans. Please contact our billing department for specific instructions on completing your payment.

Yes, CaseDrive offers a comprehensive overview of your service usage, including page volumes and add-ons, so you can monitor your activity and manage costs effectively.

Payments made via bank transfer are typically processed within 1-3 business days, depending on your bank. Check payments may take up to 5-7 business days to clear, so please plan accordingly to ensure timely payment.

Yes, you can set up recurring payments through your bank for monthly transfers, ensuring timely payments without manual intervention.

Yes, you will receive an email confirmation once your payment has been processed and applied to your account. You can also track payment status in CaseDrive.

You will receive a notification through CaseDrive once your check is received and processed. If you need immediate verification, contact our billing department, and they will confirm the status for you.

If your payment is delayed or missed, you will receive a notification from CaseDrive. Late payments may incur penalties as outlined in your agreement, so we recommend timely payment to avoid additional charges.

We strictly adhere to HIPAA regulations and other security protocols, ensuring that all medical records are handled with utmost confidentiality and privacy.

Yes, we provide post-review support to address any follow-up questions or concerns. Our team is available to assist with any additional needs after the completion of your case.

No, CaseDrive is free to use. You only pay for the services you order, such as medical record reviews, and all costs are clearly outlined before you proceed.

The typical turnaround time for standard cases is 5-7 business days. However, this may vary depending on the complexity of the case and volume of records.

Yes, you can cancel a case after submission, but depending on how far the review has progressed, cancellation fees may apply. Contact our support team for specific details.

The complexity of the case, volume of records, and the specific service requested (such as add-ons) can impact the turnaround time for expedited cases.

Yes, expedited cases typically have a 20% higher price due to the priority service.

Absolutely! We work closely with our clients to provide tailored solutions beyond our standard packages. Contact us to discuss your specific needs.

You can submit a support ticket directly through CaseDrive. We aim to resolve queries as quickly as possible.

If there is a discrepancy or issue with your bill, you can submit a billing dispute through CaseDrive. Our billing team will review the issue and work with you to resolve it promptly.